Frequently asked questions

No. Nobody can honestly promise that, and we don't. We build what Google says it looks for: a fast site, clear service and area pages, and a complete Google Business Profile. Results vary by trade, town and competition.

No. For website builds we make a draft first. You look at it, and you only pay if you want to go ahead. Ava and Google profile work are priced on the Pricing page.

No. Ava is an AI receptionist, and she tells callers that at the start of the call. She takes the details and sends them to you. On Pro and Premium, she can also transfer urgent calls to your phone.

Obsidian Grid owns the website we build: the design, the code and the words we write. You get a license to use your site while you're a client and, if you cancel, to keep it online as it is. Copying or imitating our websites or designs for any other use isn't allowed. Your domain: if you already own it, it stays yours; if you don't have one, we register it and hold it for you. Photos you send us stay yours. Website care ($100/month) is month to month with no cancellation fee. Cancel anytime: the monthly charge stops, and the site stays online exactly as it is in the month you cancel. After that there are no more updates, fixes or maintenance. Website refunds: a refund is available only within the first month after you pay for your website. After the first month, refunds aren't available. If you get a refund, your license ends and you must stop using the site and any copies of it. We reserve the right to take legal action to protect our work. The written terms you get before paying spell it out.

Ava is a subscription to use Obsidian Grid's system. You don't buy or own Ava; Obsidian Grid owns Ava and the system behind it. Ava is month to month with no cancellation fee. Cancel anytime by emailing team@durancalls.com: Ava stops at the end of the month you've paid for, and no calls are answered or minutes provided after that. No refunds on Ava subscription payments or setup fees once service has started. The $1 trial is separate: cancel during the 14 days and you pay only the $1.

Ava is set up to answer only with what you approved at setup. AI can make mistakes, so check the call details she sends you. For anything else she takes the caller's name, number and question, and Ava passes the details to your team for follow-up. On Pro, Premium, or Custom with the live-transfer add-on, she can transfer urgent calls and hot leads to your phone instead. Ava isn't an emergency service. For emergencies, call 911.

First draft within 5 business days after we get your photos and info. Launch timing also depends on your changes and your domain.

No. We build a free draft first. You only pay if you like it and want to go ahead.

2 rounds of changes included before launch.

Obsidian Grid owns the website we build: the design, the code and the words we write. You get a license to use your site while you're a client and, if you cancel, to keep it online as it is. Copying or imitating our websites or designs for any other use isn't allowed. Your domain: if you already own it, it stays yours; if you don't have one, we register it and hold it for you. Photos you send us stay yours. Website care ($100/month) is month to month with no cancellation fee. Cancel anytime: the monthly charge stops, and the site stays online exactly as it is in the month you cancel. After that there are no more updates, fixes or maintenance. It is spelled out in the written terms before you pay.

Website refunds: a refund is available only within the first month after you pay for your website. After the first month, refunds aren't available. If you get a refund, your license ends and you must stop using the site and any copies of it. We reserve the right to take legal action to protect our work.

No. Ava says she's an AI assistant at the start of every call.

She asks the questions you pick (name, address, what the job is, how urgent), answers basic questions you've approved, and sends you a summary by text and email. On Pro, Premium, or the Custom add-on, urgent calls can be transferred to your phone.

Ava is set up to answer only with what you approved at setup. AI can make mistakes, so check the call details she sends you. For anything else she takes the caller's name, number and question, and Ava passes the details to your team for follow-up. On Pro, Premium, or Custom with the live-transfer add-on, she can transfer urgent calls and hot leads to your phone instead. Ava isn't an emergency service. For emergencies, call 911.

Live transfer: Pro, Premium, or the Custom add-on ($75/month). Spanish line: Premium, or the Custom add-on ($100/month plus $100 setup).

No long contract. Ava is month to month with no cancellation fee. Cancel anytime by emailing team@durancalls.com: Ava stops at the end of the month you've paid for, and no calls are answered or minutes provided after that.

Not yet. Calendar booking is planned. Today Ava takes the details and you or your office call back to set the time.

To write your summary, Ava processes the conversation with our AI provider, and Ava tells callers at the start that she is an AI. Audio recording is off unless you turn it on, and then a call is recorded only after the caller agrees at the start; if they say no, it is not recorded. We will tell you in writing what our providers keep before you sign up.

We're focused on Colorado contractors right now. Ask us if you're elsewhere.

Not as a main service. We focus on websites, Google profiles and Ava.

Email us at team@durancalls.com. All plans are month to month with no cancellation fee. Websites: if you cancel, the monthly charge stops and the site stays online exactly as it is in the month you cancel, with no more updates, fixes or maintenance after that. Ava: cancel anytime; Ava stops at the end of the month you've paid for.

No. Payments only go through a secure card link in Obsidian Grid LLC's name.