Ava, the AI receptionist for contractors
Ava answers the calls you can't, tells callers she's an AI assistant, takes the job details and sends them to you.
How it works
How Ava works
A call comes in
When you forward a call you can't answer (or after-hours calls, if you choose), it goes to Ava.
Ava says she's an AI
She greets the caller with your business name and tells them she's an AI assistant.
She takes the details
Name, callback number, address, what they need and how urgent it is: the questions you set.
You get the details
A short summary of what she collected reaches you after the call. On Pro, Premium, or the Custom transfer add-on, urgent calls can be transferred to your phone.
Example
Sample call flow
Thanks for calling Front Range Concrete. I'm Ava, an AI assistant for the team. How can I help today?
I need a quote on replacing my driveway.
Happy to help. Can I get your name and the best number to reach you?
Mike, 719-555-0100.
Thanks, Mike. What's the address, and roughly how big is the driveway?
It's in Fountain, two-car, maybe 20 by 40.
Got it. Is there a timeframe you're hoping for?
Before it snows, ideally.
I'll pass this to the team now so they can call you back about a quote. Anything else they should know?
Made-up company and caller (555 number) for illustration.
The summary you receive
New call: driveway quote
Name: Mike
Callback: 719-555-0100
Area: Fountain
Job: replace two-car driveway, about 20x40
Timing: before first snow
Urgency: normal
You get this by text and email after every call.
Honest list
What Ava does today, and what's coming
Working now
- Answers calls you can't get to: after hours, on the roof, or while you're on another call
- Says up front that it's an AI assistant
- Answers common questions you approve: services, area, hours
- Asks the questions you choose: name, phone, address, job type, how urgent
- Sends you the caller's details by text and email after every call
- Transfers urgent calls and hot leads to your phone (Pro, Premium, or the Custom add-on). Ava isn't an emergency service. For emergencies, call 911.
- Spanish line (Premium, or the Custom add-on)
Coming soon, not live yet
- Calendar booking
- Missed-call text-back
- Link to your job software (CRM)
- Monthly call report
We don't charge for a feature until it works.
Good to know
When Ava can't answer, and how you get the details
When Ava can't answer a question
Ava answers only what you approved at setup (services, area, hours, common questions). If a caller asks something she doesn't know, like an exact price or a promise about a date, she is set up not to guess (AI can make mistakes, so check the call details she sends you). She takes the caller's name, number and question and tells them she will pass the details to your team for follow-up.
On plans with live transfer (Pro, Premium, or the Custom add-on), she can transfer urgent calls and hot leads to your phone instead. If a transfer does not go through or nobody picks up, Ava takes the details and passes them to your team for follow-up. On Starter and Custom without the add-on, there is no transfer: Ava passes the details to your team for follow-up.
Ava isn't an emergency service. For emergencies, call 911.
How the call details reach you
By text and email after every call.
Each summary lists the caller's name, callback number, address or area, what they need and how urgent it is: the questions you chose at setup.
Pricing
Ava plans
Catch Missed Calls
$197/month
$1 for the first 14 days
- Answers missed and after-hours calls, and says it's an AI assistant
- Answers common questions: services, area, hours
- Takes job details: name, phone, address, job type, urgency
- Sends you the caller's details by text and email after every call
Front Desk
$397/month
$1 for the first 14 days
- Everything in Starter
- 24/7 or overflow answering
- Screening questions: job type, location, budget, timeline
- Live-transfers urgent calls and hot leads to your phone
- Books appointments into your calendar coming soon
- Missed-call text-back coming soon
Office Manager
$697/month
No trial
- Everything in Pro
- Multiple lines, crews or locations
- Spanish line
- Quarterly script tune-up
- Link to your CRM or job software coming soon
- Monthly call report coming soon
Build your own Ava
from $167/month
No trial; ordered by request
- Missed and after-hours answering (says it's an AI assistant)
- Answers your FAQs
- Takes job details
- Add only what you need
Every plan's setup includes
- Call-flow mapping
- Custom script and voice
- Knowledge from your site, FAQs and prices
- Your number or call forwarding set up
- 50+ test calls
- Your approval before launch
- 14 days of daily monitoring after go-live
Trial: $1 for the first 14 days on Starter or Pro, then the plan price. You pay $1 today for the first 14 days. Unless you cancel before day 15, the plan renews automatically on day 15 and every month after at the plan price ($197 Starter, $397 Pro). Pro's $497 setup is billed on day 15 only if you keep the plan: cancel during the 14 days and you pay only the $1. The trial includes the plan's minutes with no overage charges. Cancel anytime by emailing team@durancalls.com; a paid month runs to its end. Premium has no trial. Full written terms before you pay. Extra minutes are billed after the month at your plan's rate. Features marked "coming soon" are not live yet and are not charged for; once one works, it is added only if you say yes. See what Ava does today. Ava always tells callers she is an AI. Ava isn't an emergency service. For emergencies, call 911.
Cancelling, refunds and ownership: Ava is a subscription to use Obsidian Grid's system. You don't buy or own Ava; Obsidian Grid owns Ava and the system behind it. Ava is month to month with no cancellation fee. Cancel anytime by emailing team@durancalls.com: Ava stops at the end of the month you've paid for, and no calls are answered or minutes provided after that. No refunds on Ava subscription payments or setup fees once service has started. The $1 trial is separate: cancel during the 14 days and you pay only the $1.
Compare
What's in each plan
| What you get | Custom | Starter | Pro | Premium |
|---|---|---|---|---|
| Monthly price | from $167 | $197 | $397 | $697 |
| Setup fee (one time) | from $297 (+$100 for the Spanish line connection) | $0 | $497 | $997 |
| Minutes included each month | 150 (add +250 for $75 or +500 for $125) | 150 | 500 | 1,200 |
| Extra minutes | $0.40 each | $0.40 each | $0.35 each | $0.30 each |
| Phone number (all plans) | Each client gets a new Ava phone number. If you ask, it can be connected to your existing business number (your calls forward to Ava). | |||
| Lines or locations | 1 (+$100/month each extra) | 1 | 1 | Multiple lines, crews or locations |
| Answering | Missed and after-hours calls; 24/7 or overflow as an add-on ($75) | Missed and after-hours calls | 24/7 or overflow | 24/7 or overflow |
| Live transfer to your phone | Add-on ($75/month) | Not included | Yes: urgent calls and hot leads (not an emergency service; for emergencies, call 911) | Yes |
| Spanish line | Add-on ($100/month) | Not included | Not included | Yes |
| Screening questions (job type, location, budget, timeline) | Add-on ($25/month) | Basic job details | Yes | Yes |
| Call details after each call (all plans) | By text and email after every call. | |||
| Integrations | Calendar booking coming soon, CRM link coming soon (add-ons) | None yet | Calendar booking coming soon, missed-call text-back coming soon | CRM / job-software link coming soon, monthly call report coming soon |
| Script updates | Quarterly tune-up as an add-on ($35) | At setup | At setup | Quarterly script tune-up |
| Support (all plans) | Ava answers our own support line 24/7 (your plan's answering hours are in the rows above). For help from our team: email team@durancalls.com or call/text (719) 351-0638. | |||
| Trial | No trial | $1 for the first 14 days | $1 for the first 14 days | No trial |
| Contract and cancelling (all plans) | Month to month; cancel anytime by emailing team@durancalls.com. No cancellation fee. Ava stops at the end of the month you've paid for. No refunds on Ava subscription payments or setup fees once service has started. The $1 trial is separate: cancel during the 14 days and you pay only the $1. | |||
Custom
Build your own Ava
Start with the base and tick only what you need. The total updates as you pick.
Base: missed + after-hours answering, FAQs, job details, 150 minutes$167
Your Custom plan today
$167/month
Setup: $297 ($297, plus $100 if you add the Spanish line)
Extra minutes: $0.40 each, billed after the month. Example: base + Spanish + live transfer = $342/month, $397 setup today.
This sends your picks to us. Nothing is charged; we reply by email with written terms.
"Coming soon" add-ons are not live yet, so they can't be picked and add nothing to the price or setup. When one goes live we tell you its price, setup charge and start date, and turn it on and bill it only if you say yes. You can say no.
FAQ
Questions about Ava
Does Ava pretend to be a person?
No. Ava says she's an AI assistant at the start of every call.
What does Ava do with a call?
She asks the questions you pick (name, address, what the job is, how urgent), answers basic questions you've approved, and sends you a summary by text and email. On Pro, Premium, or the Custom add-on, urgent calls can be transferred to your phone.
What happens when Ava can't answer a question?
Ava is set up to answer only with what you approved at setup. AI can make mistakes, so check the call details she sends you. For anything else she takes the caller's name, number and question, and Ava passes the details to your team for follow-up. On Pro, Premium, or Custom with the live-transfer add-on, she can transfer urgent calls and hot leads to your phone instead. Ava isn't an emergency service. For emergencies, call 911.
Which plans include live transfer and Spanish?
Live transfer: Pro, Premium, or the Custom add-on ($75/month). Spanish line: Premium, or the Custom add-on ($100/month plus $100 setup).
Is there a contract?
No long contract. Ava is month to month with no cancellation fee. Cancel anytime by emailing team@durancalls.com: Ava stops at the end of the month you've paid for, and no calls are answered or minutes provided after that.
Do I own Ava? Can I get a refund?
Ava is a subscription to use Obsidian Grid's system. You don't buy or own Ava; Obsidian Grid owns Ava and the system behind it. No refunds on Ava subscription payments or setup fees once service has started. The $1 trial is separate: cancel during the 14 days and you pay only the $1.
Does Ava book appointments into my calendar?
Not yet. Calendar booking is planned. Today Ava takes the details and you or your office call back to set the time.
Are calls recorded?
To write your summary, Ava processes the conversation with our AI provider, and Ava tells callers at the start that she is an AI. Audio recording is off unless you turn it on, and then a call is recorded only after the caller agrees at the start; if they say no, it is not recorded. We will tell you in writing what our providers keep before you sign up.
What happens after the 14 days?
$1 for the first 14 days on Starter or Pro, then the plan price. You pay $1 today for the first 14 days. Unless you cancel before day 15, the plan renews automatically on day 15 and every month after at the plan price ($197 Starter, $397 Pro). Pro's $497 setup is billed on day 15 only if you keep the plan: cancel during the 14 days and you pay only the $1. The trial includes the plan's minutes with no overage charges. Cancel anytime by emailing team@durancalls.com; a paid month runs to its end. Premium has no trial. Full written terms before you pay.
Will Ava get me more jobs?
We can't promise that. While your plan is active, Ava answers the calls you forward to her and sends you the details she collects by text and email. What happens next depends on your follow-up, your prices and your market.
Hear how Ava would answer your calls
Book a call and we'll walk you through a setup for your trade.
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