Privacy Policy

Last updated November 7, 2026. This policy explains what Obsidian Grid LLC ("we") collects through durancalls.com and how we use it.

What we collect

• What you type into our forms: name, business name, email, phone, website, and your message.
• Basic technical data your browser sends to any website (such as IP address and browser type), which our host may log for security.

We don't use analytics, advertising pixels or tracking cookies on this site. The page fonts load from Google Fonts, so Google receives your IP address and browser type when a page loads, as with any site that uses them. Booking a call takes you to Cal.com, which has its own privacy policy.

Forms and consent

Each form has a required checkbox. By checking it and sending the form, you agree that we may contact you by email, or by phone from a person, about your request. Consent is not a condition of buying anything. If you call or text our business number yourself, we use your number and message only to reply to you, under this same policy.

How we use it

• To answer your request, do your free website check, or schedule your call.
• To contact you by email, or by phone from a person, about your request. We don't send marketing texts and we don't use automated or prerecorded calls.
• To keep records required for taxes and business.

How long we keep it

We keep form requests and messages for up to 2 years after our last contact with you, then delete them. If you become a client, we keep client and payment records as long as tax and business laws require. You can ask us to delete your information sooner (see Your choices).

Do Not Track

Our site doesn't track you across other websites, so it does not change its behavior for browser "Do Not Track" signals.

Who we share it with

We don't sell or rent your information. We share it only with services that help us run the business (such as our email and website hosting providers), or when the law requires.

Ava AI receptionist calls

Ava tells every caller she is an AI assistant. When she answers calls for one of our clients, the details the caller gives are passed to that client so they can call back. Calls are processed by our phone and AI service providers to create that summary. Recording is off unless the client turns it on, and then only with the caller consent the law requires, asked for before recording starts. Call details are kept only as long as needed to provide the service to the client.

Your choices

Ask us to see, correct or delete your information, or to stop contacting you, by emailing team@durancalls.com. Any of our emails also includes an unsubscribe option.

Children

This site is for businesses and isn't meant for children under 13.

Contact

Obsidian Grid LLC, Colorado Springs, CO, team@durancalls.com.