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$0 We look at your site and Google listing and send you what we find.
Read more →Approved your draft? Pay the $1,000 build by secure card link. Bigger sites get a written quote and an invoice. Hosting and care: start the $100/month plan. Read the terms first.
Answer
Ava AI receptionist
Catch Missed Calls
$197/month
$1 for the first 14 days
- Answers missed and after-hours calls, and says it's an AI assistant
- Answers common questions: services, area, hours
- Takes job details: name, phone, address, job type, urgency
- Sends you the caller's details by text and email after every call
Front Desk
$397/month
$1 for the first 14 days
- Everything in Starter
- 24/7 or overflow answering
- Screening questions: job type, location, budget, timeline
- Live-transfers urgent calls and hot leads to your phone
- Books appointments into your calendar coming soon
- Missed-call text-back coming soon
Office Manager
$697/month
No trial
- Everything in Pro
- Multiple lines, crews or locations
- Spanish line
- Quarterly script tune-up
- Link to your CRM or job software coming soon
- Monthly call report coming soon
Build your own Ava
from $167/month
No trial; ordered by request
- Missed and after-hours answering (says it's an AI assistant)
- Answers your FAQs
- Takes job details
- Add only what you need
Every plan's setup includes
- Call-flow mapping
- Custom script and voice
- Knowledge from your site, FAQs and prices
- Your number or call forwarding set up
- 50+ test calls
- Your approval before launch
- 14 days of daily monitoring after go-live
Trial: $1 for the first 14 days on Starter or Pro, then the plan price. You pay $1 today for the first 14 days. Unless you cancel before day 15, the plan renews automatically on day 15 and every month after at the plan price ($197 Starter, $397 Pro). Pro's $497 setup is billed on day 15 only if you keep the plan: cancel during the 14 days and you pay only the $1. The trial includes the plan's minutes with no overage charges. Cancel anytime by emailing team@durancalls.com; a paid month runs to its end. Premium has no trial. Full written terms before you pay. Extra minutes are billed after the month at your plan's rate. Features marked "coming soon" are not live yet and are not charged for; once one works, it is added only if you say yes. See what Ava does today. Ava always tells callers she is an AI. Ava isn't an emergency service. For emergencies, call 911.
Cancelling, refunds and ownership: Ava is a subscription to use Obsidian Grid's system. You don't buy or own Ava; Obsidian Grid owns Ava and the system behind it. Ava is month to month with no cancellation fee. Cancel anytime by emailing team@durancalls.com: Ava stops at the end of the month you've paid for, and no calls are answered or minutes provided after that. No refunds on Ava subscription payments or setup fees once service has started. The $1 trial is separate: cancel during the 14 days and you pay only the $1.
Compare
What's in each Ava plan
| What you get | Custom | Starter | Pro | Premium |
|---|---|---|---|---|
| Monthly price | from $167 | $197 | $397 | $697 |
| Setup fee (one time) | from $297 (+$100 for the Spanish line connection) | $0 | $497 | $997 |
| Minutes included each month | 150 (add +250 for $75 or +500 for $125) | 150 | 500 | 1,200 |
| Extra minutes | $0.40 each | $0.40 each | $0.35 each | $0.30 each |
| Phone number (all plans) | Each client gets a new Ava phone number. If you ask, it can be connected to your existing business number (your calls forward to Ava). | |||
| Lines or locations | 1 (+$100/month each extra) | 1 | 1 | Multiple lines, crews or locations |
| Answering | Missed and after-hours calls; 24/7 or overflow as an add-on ($75) | Missed and after-hours calls | 24/7 or overflow | 24/7 or overflow |
| Live transfer to your phone | Add-on ($75/month) | Not included | Yes: urgent calls and hot leads (not an emergency service; for emergencies, call 911) | Yes |
| Spanish line | Add-on ($100/month) | Not included | Not included | Yes |
| Screening questions (job type, location, budget, timeline) | Add-on ($25/month) | Basic job details | Yes | Yes |
| Call details after each call (all plans) | By text and email after every call. | |||
| Integrations | Calendar booking coming soon, CRM link coming soon (add-ons) | None yet | Calendar booking coming soon, missed-call text-back coming soon | CRM / job-software link coming soon, monthly call report coming soon |
| Script updates | Quarterly tune-up as an add-on ($35) | At setup | At setup | Quarterly script tune-up |
| Support (all plans) | Ava answers our own support line 24/7 (your plan's answering hours are in the rows above). For help from our team: email team@durancalls.com or call/text (719) 351-0638. | |||
| Trial | No trial | $1 for the first 14 days | $1 for the first 14 days | No trial |
| Contract and cancelling (all plans) | Month to month; cancel anytime by emailing team@durancalls.com. No cancellation fee. Ava stops at the end of the month you've paid for. No refunds on Ava subscription payments or setup fees once service has started. The $1 trial is separate: cancel during the 14 days and you pay only the $1. | |||
When Ava can't answer a question
Ava answers only what you approved at setup (services, area, hours, common questions). If a caller asks something she doesn't know, like an exact price or a promise about a date, she is set up not to guess (AI can make mistakes, so check the call details she sends you). She takes the caller's name, number and question and tells them she will pass the details to your team for follow-up.
On plans with live transfer (Pro, Premium, or the Custom add-on), she can transfer urgent calls and hot leads to your phone instead. If a transfer does not go through or nobody picks up, Ava takes the details and passes them to your team for follow-up. On Starter and Custom without the add-on, there is no transfer: Ava passes the details to your team for follow-up.
Ava isn't an emergency service. For emergencies, call 911.
How the call details reach you
By text and email after every call.
Each summary lists the caller's name, callback number, address or area, what they need and how urgent it is: the questions you chose at setup.
Custom
Build your own Ava
Start with the base and tick only what you need. The total updates as you pick.
Base: missed + after-hours answering, FAQs, job details, 150 minutes$167
Your Custom plan today
$167/month
Setup: $297 ($297, plus $100 if you add the Spanish line)
Extra minutes: $0.40 each, billed after the month. Example: base + Spanish + live transfer = $342/month, $397 setup today.
This sends your picks to us. Nothing is charged; we reply by email with written terms.
"Coming soon" add-ons are not live yet, so they can't be picked and add nothing to the price or setup. When one goes live we tell you its price, setup charge and start date, and turn it on and bill it only if you say yes. You can say no.
Terms
The fine print, in plain words
- Prices are in US dollars. Payment is by secure card link in Obsidian Grid LLC's name. We never take card numbers by phone or text.
- All plans are month to month with no cancellation fee. Websites: if you cancel, the monthly charge stops and the site stays online exactly as it is in the month you cancel, with no more updates, fixes or maintenance after that. Ava: cancel anytime; Ava stops at the end of the month you've paid for. Cancel by email to team@durancalls.com.
- Website refunds: a refund is available only within the first month after you pay for your website. After the first month, refunds aren't available. If you get a refund, your license ends and you must stop using the site and any copies of it. We reserve the right to take legal action to protect our work. Website ownership: Obsidian Grid owns the website we build: the design, the code and the words we write. You get a license to use your site while you're a client and, if you cancel, to keep it online as it is. Copying or imitating our websites or designs for any other use isn't allowed. Your domain: if you already own it, it stays yours; if you don't have one, we register it and hold it for you. Photos you send us stay yours.
- Ava is a subscription to use Obsidian Grid's system. You don't buy or own Ava; Obsidian Grid owns Ava and the system behind it. No refunds on Ava subscription payments or setup fees once service has started. The $1 trial is separate: cancel during the 14 days and you pay only the $1.
- Before you pay anything, you read and accept simple written terms: what's included, the price, the monthly amount and that it renews monthly, any usage charges, how to cancel, refunds, and who owns the site and domain.
- We never promise rankings, calls or jobs. Results vary.
- Something not listed? Ask us and we'll quote it.
- Full terms for paid services: Terms.
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