Terms of Use

Website Terms of Use

Last updated November 7, 2026. These terms cover use of durancalls.com. Services we sell (websites, Ava, local SEO) are covered by the Paid services section below, which you accept before paying.

Information on this site

We try to keep everything accurate. Prices and features can change; the written terms you accept are what count. Guides are general information, not legal, tax or insurance advice.

No guarantees of results

We don't promise search rankings, calls, leads or jobs. Results depend on many things outside our control.

Sample concepts

Sample concepts on this site are for fictional businesses and are shown for illustration only.

Acceptable use

Don't misuse our forms (spam, false information, or someone else's details).

Links

Links to other sites are for convenience; we aren't responsible for their content.

Paid services (websites, Ava, Google profile)

  • Prices are the ones on our Pricing page when you order, in US dollars. Payment is by secure Stripe card link in Obsidian Grid LLC's name; Stripe emails your receipt.
  • All plans (Ava, website care, local SEO) are month to month and renew each month at the plan price until you cancel. There is no cancellation fee.
  • Ava trial: $1 for the first 14 days on Starter or Pro, then the plan price. You pay $1 today for the first 14 days. Unless you cancel before day 15, the plan renews automatically on day 15 and every month after at the plan price ($197 Starter, $397 Pro). Pro's $497 setup is billed on day 15 only if you keep the plan: cancel during the 14 days and you pay only the $1. The trial includes the plan's minutes with no overage charges. Cancel anytime by emailing team@durancalls.com; a paid month runs to its end. Premium has no trial. Full written terms before you pay.
  • Cancel anytime by email to team@durancalls.com. Ava and local SEO run to the end of the month you've paid for. Website care: the monthly charge stops, and the site stays online exactly as it is in the month you cancel, with no more updates, fixes or maintenance after that.
  • Ava: Ava is a subscription to use Obsidian Grid's system. You don't buy or own Ava; Obsidian Grid owns Ava and the system behind it. No refunds on Ava subscription payments or setup fees once service has started. The $1 trial is separate: cancel during the 14 days and you pay only the $1.
  • Website refunds: a refund is available only within the first month after you pay for your website. After the first month, refunds aren't available. If you get a refund, your license ends and you must stop using the site and any copies of it. We reserve the right to take legal action to protect our work.
  • Setup fees are listed with each plan. Ava plans include the minutes shown; extra minutes are billed after the month at your plan's per-minute rate.
  • Features marked "coming soon" are not live yet and are not charged for. When one goes live we tell you its price, setup charge and start date, and add it only if you say yes.
  • Ava is an AI assistant and tells callers so at the start of every call. Call recording is off by default. If you turn it on, recording begins only after the caller agrees and applicable legal requirements are met.
  • Website builds: you see a free draft before you pay. First draft within 5 business days after we get your photos and info. 2 rounds of changes included before launch. Bigger sites get a written quote and an invoice.
  • Website ownership: Obsidian Grid owns the website we build: the design, the code and the words we write. You get a license to use your site while you're a client and, if you cancel, to keep it online as it is. Copying or imitating our websites or designs for any other use isn't allowed. Your domain: if you already own it, it stays yours; if you don't have one, we register it and hold it for you. Photos you send us stay yours.
  • Google Business Profile: Google verifies the owner directly; our fee pays for our work, not Google, and buys no placement.
  • We don't promise rankings, calls, leads or jobs.
  • Before you pay, we send the details in writing by email for you to read and accept (what's included, price, minutes, how to cancel, refunds, who owns the site and domain). Questions first? Email team@durancalls.com.

Mailing address

Our postal mailing address appears in every marketing email we send.

Law

These terms are governed by the laws of the State of Colorado.

Contact

Obsidian Grid LLC, Colorado Springs, CO, team@durancalls.com.